Download the report which focuses on the US market, and learn more:
- Anything less than ruthless operational excellence in predictive analytics, replenishment, the service of online orders and waste management will eat into margins that are already under pressure
- Today stores operate in a hybrid retail environment where multiple channels and media overlap in new ways to tempt and serve the customer
- Fewer staff in the store looks set to become the norm, so they will need a lot more support from tech and smart data to give retailers a decent return on higher-than-ever wages
- Customers’ demands will always run ahead of retailers’ ability to meet them, but so much more can be done to keep pace
- Sales per square foot is a redundant measure of store performance and must give way to a broader set of metrics based on the value of the store operating in this hybrid retail environment
- In-store, the shelf edge remains the moment of truth for customers, but now it has to do more
- The store has potential that it has yet to unleash, and that depends on multiple technologies being integrated in the service of both staff and customers.
