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Training & Technical Support

Pricer includes training and ongoing service and support with your installation. We offer support directly or through our partners.

Once you’ve installed your Pricer solution, we can assist you with maintenance and training for in-house support staff. We have the flexibility to adapt to your customer-specific needs, whether that’s label customization or interfacing with your store’s computer system.

CUSTOMER SERVICE & SUPPORT


We provide direct support from different time locations around the world: Stockholm, Paris, Atlanta, Tel Aviv. Our international partners worldwide also provide support from other time zones and languages.

Professional Services

Professional Services is often involved early on in new customer relations, especially when larger deployments are being considered. It addresses larger deployments, customization of our products if you have specific needs, as well as integration of the communication link between the Pricer solution and your store's systems.

Store Installations

Store installation can include—but is not limited to—store mapping and installation, linking labels to product articles, configuring the software to store needs and training.

Automated Solutions

Automated and simplify installations, including the use of the in-store ALAM robot. This robot prepares the labels automatically, leaving only the labels to be installed on the shelf edge. Fast, flexible, and with minimal disruption to your store.

Customer support

(once the system is operating)

Yearly service agreements with different levels. We support our clients either through our own helpdesk or through our service partners, which we support on a second level when needed. Today, our organization is active worldwide and solves most problems remotely.

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